International Student Services Hours

We offer a variety of student services for supporting students with their personal and academic success. Whether you are in the admission process or approaching graduation, this page offers the hours for connecting with your best-suited resource.

International Academic and Immigration Advising

If you would like to meet with an international advisor in-person or virtually you can do so. Click the link below to be taken to our online booking system or visit during our drop-in hours.

Academic Advising by Appointment

In order to talk to an advisor please do the following:

Login to the Experience Hub to make an appointment either In-Person or Zoom.
Once you make the appointment you will receive a confirmation email with the details and the Zoom link.

Academic Advising by Drop-In

We offer drop-in hours from 12 - 1 pm Monday to Friday. Come to the International Education Front Reception Desk at Building 255 to check-in.

Immigration Advising by Appointment

In order to talk to an advisor please do the following:

Make an appointment for Immigration Advising for In-Person or Zoom.
Once you make the appointment you will receive a confirmation email with the details and the Zoom link if by Zoom.

We encourage you to use our online resources specifically for international students. If you were not able to find information or have questions, please email Advising.International@viu.ca with your academic or immigration questions, we shall respond to them at the earliest. Remember to provide your full legal name and student number. Learn more about International Advising.

Please note: when the Nanaimo Campus is closed due to unforeseen circumstances and you have made an appointment to see an advisor, all appointments will be held via ZOOM. Please check your email for further instructions.

International Admissions

International Student Admission inquiries regarding ESL, undergraduate, trades, and/or Post-Degree Diploma/Certificate Programs.

International Admissions will provide support services to current international students via email, Zoom, or in person.

Questions about Transfer Credit? Contact Study@viu.ca
Questions about Undergraduate or Diploma programs? Contact: Study@viu.ca
Questions about Graduate level programs? Contact: Masters@viu.ca

International Finance

For general inquiries related to fees and student record financial questions, please contact IE Finance at IEFinance@viu.ca

International Student Counselling

We are here to help. Counselling is for both serious and mild mental health and emotional or psychosocial issues. We can support you through distress, relationship troubles, and emotional issues, as well as help you solve or cope with problems or issues that are happening now or ongoing. Big issues or small – we are here to support your personal and academic success. All support is confidential, private, and compassionate.

To meet with a Counsellor please call the Health and Wellness Centre at 250-740-6416. Please have your student number and schedule ready when you call to book your appointment. The Health and Wellness Centre is open Monday to Friday from 8.30am - 4pm. Counsellors are available in-person, via Zoom, and over the telephone.

Students can also email Counselling.International@viu.ca to book an appointment. Indicate your name and student number only (the auto-reply from the email will indicate next steps). You will be contacted by International Counselling Services to set up an appointment.

International Services Representative (Front Reception)

Welcome to International Education! Please visit our service desk on the second floor of building 255 with any questions you may have, or help needed.