Advising Information for New Students

Congratulations, if you have landed on this page it is because you have been accepted to VIU! 

At VIU, we want to help students be as successful as they can be. We have found that the more prepared students are, the more successful they can be. The online course below, International Ready, Set, Go is here to help you be more prepared for the realities of being a student at Vancouver Island University. This course is intended for academic undergraduate students.

If you would like to contact one of our advisors for questions regarding academic, immigration and counselling our team is here to help you. Studying at a foreign university is a challenging and rewarding experience. VIU has five International Student Advisors who provide international students with the support necessary to achieve their educational goals and have a successful study experience. 


Pre-Arrival Guide - International Ready, Set, Go- Launchpad to Success at VIU!

This course is intended for academic undergraduate students.

This course contains information that will help you:

  • Learn more about what it means to be a student at VIU
  • Learn how to select, enroll and register in classes
  • Discover important services available to students at VIU
  • Increase your knowledge of Canadian Culture
  • Learn about the challenges and opportunities involved in moving from one culture to another
  • Become more prepared for your new life here at VIU

We’ve heard many stories from International Students over the years about common areas where they have struggled and what they wished they had known prior to coming here. We have created this interactive course to help you learn these things early, and feel supported.

VIU: it's a new language, it’s a new culture, it’s a new experience--use this course to learn what you need to make the most of your time here!

This online resource will help you with information about registration, planning your first semester, getting ready to come to VIU or learning what to expect as your first semester starts. This is a specific online resource for undergraduate international students at VIU including information on study permit/visa information, tips on coming to study in Canada, how to enroll or drop classes, etc.

Here are the steps to follow to access this awesome tool:

  1. Access your Student Record.
  2. On the first page of your student record, you should see the "Create your computer account" link. Click on it.
  3. Follow the instructions on the account creation page.
  4. Once you have created your student computer account, you can log out of your student record.
  5. Go to VIU Learn.
  6. Your username is your student number, and the passwords is the computer account password you just created.
  7. Once you are logged into VIULearn, click the “Open Learning” link near the top left hand side of your My Home page.
    Open link

  8. Click on the blue title “International Ready, Set, Go - Launchpad to Success at VIU!” to register for it.
    Course selection

  9. The course description will appear. Choose the “Register” button.

  10. Your registration information will automatically appear. Choose “Submit”.
  11. On the confirmation page, choose “Finish”.
  12.  After that, click on “Go to course offering [name of course]" to start checking out the course!

Go to course

You will be taken right to the site homepage. Take a minute and check out the News area for useful information about exploring the site. Enjoy!

For detailed instructions see: VIU Learn: 5 Steps to Getting Started.

Technical Assistance and Support

If you need any assistance with VIULearn, send an email to If you need assistance with your VIU Student Computer Account, send an email to These emails are monitored 9 am - 4 pm Monday to Friday.


Student Advisors support ESL, undergraduate and MBA students (excluding academic advising) by providing information on:

  • Programs and course selection
  • Class scheduling and registration
  • Personal advising and counseling
  • Educational goals
  • Medical insurance
  • Scholarships and awards
  • Study skills
  • Referrals to resources
  • Living in Canada

Advisors take confidentiality very seriously and follow the guidelines of Canada's Freedom of Information and Protection of Privacy Act.

For current Advising hours please go to the drop-in hour page. To see an international student advisor come to the Faculty of International Education at building 255 during the drop-in hours. 

International students may also email hours are subject to change without notice. 

Check-In at the B255 main reception desk +1 250 740 6315

Due to the ongoing COVID19 pandemic, the International Education Advising team has moved to advise via email and daily Zoom sessions.

To find out when and how you can reach the advisors please visit our Drop-in Hours website


 International Student Advisors

For general inquiries or to book an appointment with one of the International Student Advisors (ISA) please contact or come to the main reception in building 255 or phone 250-740-6315.





Art PIrene CYifo S

 Academic Advising


Success Coach

Are you looking to improve your grades or manage your time better? Working with the Success Coach can help you transition to VIU and be more confident in your studies. Visit Success Coach and learn more.

Degree Advisors

Students are encouraged to meet with their Degree Advisor as early as they wish to declare their Major/Minors. VIU GPS helps you look at options but is not an official declaration of your Major/Minors. You need to meet with your Degree Advisor to accomplish this. Degree Advisors can link you with enrichment opportunities relevant to your degree focus (experiential, volunteer, research, leadership, student development). Sign up sheets for appointments are found near their doors.

Immigration Assistance

To assist you with your study permit extension, work/co-op permit and/or visa application, you will find CD tutorials, binders and brochures available at front reception in building 255. If you need further assistance, come to an Immigration Drop-in Sessions to meet with Immigration advisor Makhbuba (Mak) Ergasheva, Mohammed Hawamdeh (Registered Canadian Immigration Consultants). Sign up at the reception area in building 255, second floor.

Immigration Advising Hours: 

For current Immigration Advising hours please go to the drop-in hour page

Immigration questions can be sent via email to  

We also offer immigration workshop sessions. 

See also Immigration, Refugees and Citizenship Canada formerly Citizenship and Immigration Canada (CIC)

Learning Centres

If you need extra support with your courses, check out our learning centres:

International Student Counsellors

To book an appointment with one of the International Student Counsellor, please come to the main reception in building 255 or phone 250-740-6315 . Note International Students may also access Counselling Services through Student Affairs in building 200.

Counselling Hours:

Monday to Friday 10.00 am to 3.00 pm.  

*Tuesday evening hours to 6.00 pm available from September to April.

Social Media

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